If you're looking for a rare or older model that is not stocked on our website, please feel free to contact us via our online order form. In order for us to source the model(s) for you, we will require the following information:
- Scale (1/400, 1/200 etc...)
- Aircraft (B777-300, B747-400 etc...)
- Model Manufacture (Phoenix, Gemini etc...)
- Image (Not needed if submitting through the online form)
Please allow a minimum of five working days for one of our crew members to reply to your request.
If we are able to source the model(s) for you, we shall contact you regarding cost (Including Postage) and to confirm with you that the model in question is correct. If we are however unable to source the model(s) for you, a similar procedure to the above will be followed. If you are satisfied with the model(s) and price, please allow a minimum of seven working days for the item(s) to arrive in stock. For payment details on Special Order transaction please read through the below information carefully
If you are happy to go ahead with the purchase of the model(s), payment must be made in full prior to us placing the order with our supplier. This procedure is to eliminate bogus orders. Once the item arrives in stock, you shall be notified that your item(s) have been shipped to your supplied address. If for any reason the model(s) do not arrive in stock from our supplier, you will receive a full refund via PayPal.
Please note, all Special Order transactions are non-refundable (unless the item does not arrive in stock) and Collectable Aircraft Wings Australia will not accept any returns. All Special Orders will be shipped via Australia Post with appropriate insurance (value of the model only) and tracking. We will only accept PayPal and Bank Deposit as a form of payment for Special Orders. Be sure to read section 'Payment Methods' prior to purchasing.
If you have any further questions please don't hesitate to contact us.