Special Orders

If you are looking for a rare or older model that is not stocked on our website or is listed specifically as “Special Order”, please feel free to contact us via our online order form. For us to assist in potentially sourcing the item(s) you request, we will require the following information:

  • Scale (e.g. 1/400 or 1/200)
  • Aircraft Type (e.g. A380-800, B777-300)
  • Model Brand/Manufacturer (e.g. JC Wings, InFlight 200)

Once your request has been sent, please allow approximately five working days for one of our team to respond to your request.

If we are able to source the requested item(s) for you, we shall contact you regarding cost and to confirm whether the model in question is correct. If we are however unable to source the items(s) for you, we may offer a similar alternative (e.g. different brand, registration etc..). If you are satisfied and wish to proceed, please allow a minimum of 3-4 weeks for the requested item(s) to arrive into stock.

All Special Orders, once confirmed and agreed to, require upfront payment prior to an order being placed with our supplier. If for any reason the the requested item(s) do not arrive in-stock from our supplier, a full refund will be provided via the original payment method used at time of ordering.

We do not accept cancellation or returns for Special Order item(s) and all Special Orders are non-refundable (unless the item does not arrive in-stock or is received damaged from our supplier). All Special Orders will be shipped to the customer’s supplied address via Australia Post which includes tracking and insurance (where applicable).

Special Order Frequently Asked Questions (FAQs)

Q: What is a Special Order?

If you’re looking for a rare or older model that is not stocked or listed on our website, we may be able to assist in procuring such item for you. Please complete the contact form on the Special Orders page of our website to submit a request.

Q: What is required to submit a Special Order?

For us to assist in the potential procurement of a requested item, we may require you to provide the following information:
Scale (e.g. 1:200, 1:400 etc..),
Aircraft Type (e.g. B737, A320 etc..)
Model Brand (e.g. JC Wings, InFlight 200 etc..).

If you have an item or product number available, this would also be of assistance.

Please don’t worry if you are unable to provide all of the above, our friendly team are on hand to guide you through the process and help locate the model you are looking for.

Q: What are the payment terms for Special Orders?

If the requested item can be sourced, upfront payment is required before the order is submitted to our supplier.

For Special Orders, we accept payment via Debit/Credit Card or PayPal.

Q: Can I cancel my Special Order?

If payment for a Special Order item has been completed we are unable to process a cancellation or refund as the product has been procured specially for you via the supplier.

Submit a Special Order Enquiry:

Shopping cart0
There are no products in the cart!
Search Products