Address and Contact Information:
It is important that any new or existing customer ensures their address and/or contact information is up to date to alleviate any delays in us handling their order. This includes, correctly spelt names, street addresses, house/unit numbers, P.O. Box numbers, post/zip codes, contact phone numbers and e-mail addresses.
For more information on what information we collect and how we handle collected information, please refer to our Privacy Policy.
Shipping, Handling & Insurance:
We endeavor to ship all in-stock orders within one business day of confirmed payment. Orders with pending payments will not be shipped until full payment has been received. During peak-times or busy retail events, orders may take approximately three business days to be shipped. If your order will require longer than three business days to be shipped we will let you know a revised estimate for dispatch as soon as possible.
Orders which contain multiple items will be shipped as one combined parcel once payment for all transactions has been received. Orders which include a combination of in-stock and pre-order products will be dispatched once all items are available/in-stock.
Comprehensive domestic and international shipping is available on all orders using Australia Post, DHL Express or FedEx. Services offered by these providers may vary depending on region and are subject to change without notice. Available shipping providers and costs to your region will be displayed for the items in your cart during checkout.
- Domestic Shipping (Australia): Domestic shipping is available exclusively via Australia Post’s Parcel Post and Express Post services and includes full tracking as well as insurance up to $100AUD. If your order is over $100AUD and you wish to insure your order for the full value, please contact us before making payment for pricing. Signature on Delivery is also available at an extra charge and can be selected during checkout where applicable.
- International Shipping (Worldwide): International shipping is calculated depending on region and is dispatched via Australia Post’s Regular & Express Air Mail services which includes full tracking. International services via DHL Express and/or FedEx may be offered to your region and will be displayed during checkout if available. International postage charges do not include insurance or signature on delivery, however options for adding insurance and signature on delivery are available. Please contact us if insurance or signature on delivery is required as rates vary depending on the destination country and value of the item(s) purchased.
- Taxes, Duties, and Import Charges: Depending on the country or state an item is dispatched to, your purchase may be subject, but not limited to Taxes, Duties and/or Charges imposed by the destination country or state. Unless otherwise stated, such charges are not included in the item or postage price, however, may be charged/collected at checkout where we are required to by regulation. Collectable Aircraft Wings Australia Pty Ltd is not liable for any Taxes, Duties, Customs or Import charges. It is the sole responsibility of the customer to make their own enquiries relating to their country or states legislation concerning imports.
- Delivery Timeframes and Delays: Delivery estimations both domestic and international are a guide only and do not take into consideration current local or international network delays, weather impacts or government-imposed health regulations. Buyers should make their own enquiries as to any current delays or restrictions in their region which may affect delivery.
Free Shipping (Australia and New Zealand):
Free shipping is offered to customers shipping to a valid metro address in Australia or New Zealand and with a cart total of more than $350.00AUD. Remote or rural locations in Australia or New Zealand may be excluded from this offer, and if so applicable postage charges will be displayed at checkout for your order.
All orders eligible for free shipping will be dispatched via Australia Post’s Parcel Post service within Australia or Australia Post’s Standard Air Mail service to New Zealand.
