Payment Terms and Conditions

Pricing & Quotations:

All prices are listed in Australian Dollars (AUD) and include the Australian Goods and Services Tax (GST) of 10%. International customers will see the GST amount deducted from the final amount at checkout.

Prices do not include shipping (unless otherwise stated in the product description and/or title). The option of shipping must be selected at the checkout as the rate for each individual item may vary depending on location.

If the price of any product you order was incorrectly displayed on our website, we will provide you with an opportunity to place an order at the correct price assuming such product is available.

Payment Methods:

We accept payment via a selection of options, including Credit/Debit Card (MasterCard, Visa, American Express) or PayPal.

• Credit/Debit Card: We accept payment via all major Credit or Debit Cards including American Express, MasterCard & Visa. All card payments are processed through a secure SSL and use a ‘3D Secure’ process to prevent fraud. We do not impose a surcharge or fee for using a Credit or Debit Cards.
• PayPal: Only customers with verified PayPal accounts (i.e., a username and password) are permitted to process payment via PayPal online. Credit/Debit Card or eCheques payments are not accepted by our PayPal.
• PayPal Pay In 4: Pay in 4 is PayPal’s buy now, pay later instalment solution. Just choose Pay in 4 at the PayPal processing page and split the cost of your purchase into 4 interest-free payments. For more information, please refer to PayPal’s website.

Pre-Order Payments:

Pre-Orders allow customers to order and pay for newly announced or proposed items which are not yet in-stock or manufactured. Only items with the stock status of “Pre-Order” can be purchased online and will require the customer to complete full payment prior to a Pre-Order being submitted successfully.

Pre-Order cancellations initiated by the customer will automatically incur a 25% cancellation fee. This fee, under no circumstances, will not be waivered. To avoid such cancellation fee the amount of the order can be requested to be placed into credit for purchases at a later date.

Special Order Payments:

All Special Orders, once confirmed and agreed to, require upfront payment prior to an order being placed with our supplier. If for any reason the the requested item(s) do not arrive in-stock from our supplier, a full refund will be provided via the original payment method used at time of ordering.

We do not accept cancellation or returns for Special Order item(s) and all Special Orders are non-refundable (unless the item does not arrive in-stock or is received damaged from our supplier). All Special Orders will be shipped to the customer’s supplied address via Australia Post which includes tracking and insurance (where applicable).