Return Policy

Returns:

Collectable Aircraft Wings Australia does not accept returns, nor are we obligated to, where, but not limited to; an item has been ordered in error, is not suitable, does not meet expectations or due to change of mind. We also do not accept returns for items in exchange or credit.

Cancellation of Orders: 

We may, at our discretion, and without prior notice to you, cancel an order where insufficient stock is available due to damage, error or short supply. We also reserve the right at any time to reject, cancel or terminate any order without reason or notice.

Any confirmed order may be cancelled by the customer for a applicable re-stocking fee of 25%, and providing the requested order has not been dispatched/shipped. If an order has already dispatched/shipped, we are unable to accept a cancellation.

Manufacturer Faults: 

We have implemented stringent procedures to ensure our items are fault and damage free. The following are considered “Manufacturer Faults or Defects” and have been outlined below. We will not be liable for such.

General Manufacturing Faults or Defects: 

Includes, but not limited to:

• Scratches less than 1.5cm (~0.6in) in length and/or width,
• Damage that cannot be observed by the naked eye (e.g., without the use of zoom or professional lighting),
• Loose attachments, including control surfaces (e.g., wings, elevators, and tailplanes) landing gear, and engines.

Paint or Decal Faults:

Includes, but not limited to: 

• Paint or decal smudges,
• Chrome blemishes,
• Corrosion,
• Incorrect decals or colours, including decal positions, registrations, identifiers or aircraft names.

All items dispatched are checked prior to shipment to ensure that the above are not apparent. All items are digitally marked to avoid fraudulent claims of damage.