Cancellation and Returns:
Collectable Aircraft Wings Australia strictly does not accept returns for products ordered in error (i.e. selection of wrong product(s)), an unsuitable product (i.e. the product(s) was not to expectations in regards to size and quality etc) or change of mind.
If you wish to cancel an order that has not yet been dispatched a 20% re-stocking fee will apply to all domestic orders and a 25% re-stocking fee for all International orders.
Cancellation of a pre-order marked product or order by a customer will automatically incur a 25% cancellation fee. If an order contains both a pre-order and in-stock item the total cancellation fee that will be incurred is 45% for domestic orders and 50% for International orders.
In the unlikely event an item is damaged or broken during transit, Collectable Aircraft Wings Australia will assist the customer in the Australia Post claim process as all items dispatched domestically (within Australia) by Collectable Aircraft Wings Australia are fully insured for the purchase price (excluding shipping). All damage must be reported within forty-eight hours of receipt of goods from Australia Post.
Return postage charges are the responsibility of the customer returning any item. Items returned without prior permission or arrangement from Collectable Aircraft Wings Australia will automatically incur a minimum charge of $10.00AUD for retrieval and a 30% return and re-stocking fee.
Orders dispatched internationally (outside of Australia) do not include insurance. Insurance for the value of your item can be purchased by contacting us via E-mail or phone.