If you are looking for a rare or older model that is not stocked on our website, please feel free to contact us via our online Special Order form below. For us to assist in potentially sourcing the item(s) you request, we will require the following information:
Once your request has been sent, please allow approximately five working days for one of our team to respond to your request.
If we are able to source the requested item(s) for you, we shall contact you regarding cost and to confirm whether the model in question is correct. If we are however unable to source the items(s) for you, we may offer a similar alternative (e.g. different brand, registration etc..). If you are satisfied and wish to proceed, please allow a minimum of 3-4 weeks for the requested item(s) to arrive into stock.
All Special Orders, once confirmed and agreed to, require upfront payment prior to an order being placed with our supplier. If for any reason the requested item(s) do not arrive in-stock from our supplier, a full refund will be provided via the original payment method used at time of ordering.
We do not accept cancellation or returns for Special Order item(s) and all Special Orders are non-refundable (unless the item does not arrive in-stock or is received damaged from our supplier). All Special Orders will be shipped to the customer’s supplied address via Australia Post which includes tracking and insurance (where applicable).
Items may also be listed on our website with the stock status of “Special Order” and will appear in your cart as a “Back-order”. Items listed with the stock status of “Special Order” are not in-stock and will follow the terms identical to that of “Pre-Orders”.
