Damaged Items Terms and Conditions

In the unlikely event an item is damaged or broken during transit, Collectable Aircraft Wings Australia will assist the customer in the Australia Post claim process. All damage must be reported within forty-eight hours of receipt of goods from the postal carrier. All return postage charges are the responsibility of the customer and will not be reimbursed.

Manufacturer Faults: 

We have implemented stringent procedures to ensure our items are fault and damage free. The following are considered “Manufacturer Faults or Defects” and have been outlined below. We will not be liable for such.

General Manufacturing Faults or Defects: 

Includes, but not limited to:

• Scratches less than 1.5cm (~0.6in) in length and/or width,
• Damage that cannot be observed by the naked eye (e.g., without the use of zoom or professional lighting),
• Loose attachments, including control surfaces (e.g., wings, elevators, and tailplanes) landing gear, and engines.

Paint or Decal Faults:

Includes, but not limited to: 

• Paint or decal smudges,
• Chrome blemishes,
• Corrosion,
• Incorrect decals or colours, including decal positions, registrations, identifiers or aircraft names.

All items dispatched are checked prior to shipment to ensure that the above are not apparent. All items are digitally marked to avoid fraudulent claims of damage.